return and refund policy

Foro24: Return and Refund Policy

At Foro24, your satisfaction is our top priority. We understand that there may be times when you need to return a product, whether it didn’t meet your expectations, arrived damaged, or you simply changed your mind. We are here to make the return process as easy as possible for you.

How to Make a Return or Exchange?

You can return or exchange your order within 30 days of receiving it. We offer refunds to the original payment method, exchanges for another product, or store credit, as per your preference. Here’s how it works:

  1. Log in to our returns portal using your email address and order number.
  2. Select the products you wish to return or exchange.
  3. Print the prepaid shipping label that will be sent to you via email.
  4. Return the products using the provided label.

Exceptions to Our Return Policy:

  • Discounted Items: These are considered final sales and cannot be returned or exchanged.
  • Returned Products: They must be in their original condition, unused, with tags attached, and in the original packaging.
  • Non-returnable Items: Hygiene products such as underwear, medical items, as well as perishable or personal-use items.

Defective or Damaged Products

If you receive a defective or damaged product, you can request a return within 30 days of receiving it. Foro24 will handle the pickup and exchange at no additional cost or refund the full amount, including shipping costs.

Important Notes:

  • Items must be returned in full and in good condition. Used or damaged products will not be accepted.
  • Returns of items purchased on sale or during special promotions may have specific restrictions.

Products Excluded from the Return Policy:

  • Products that cannot be returned for hygiene or safety reasons once opened (e.g., sealed cosmetics).
  • Items that may spoil quickly (e.g., perishable food items).
  • Software, digital content, and subscriptions, once activated or downloaded.

For more information, visit our Customer Service section or contact us directly. We are here to answer any questions and ensure that your experience with Foro24 is always satisfactory.